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Shipping & Returns

Shipping Information

Delivery Partner:
All orders are shipped exclusively via Red Star Express, our trusted logistics partner, to ensure your package arrives safely and on time.

Delivery Locations:
We deliver nationwide across Nigeria. International shipping is also available—please contact us for details and rates.

Processing Time:
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time:

• Lagos & Major Cities: 1-3 business days after dispatch
• Other Locations in Nigeria: 2-5 business days after dispatch
• International Orders: Delivery times vary by destination (typically 5-14 business days)

Shipping Fees:
Shipping fees are calculated at checkout based on your delivery address and order size. Free shipping may be available for promotional periods or qualifying orders.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order on our Track Order page using your Red Star Express tracking number.

Returns & Exchanges

Our Promise:
We want you to love your purchase! If you are not satisfied, you may return or exchange eligible items.

Return Policy:

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unwashed, and in their original packaging with tags attached.
• For hygiene reasons, underwear that has been worn or tried on cannot be returned.

How to Return:

1. Contact our customer service at queensempire530@gmail.com or call +2348066418647 with your order number and reason for return.
2. Our team will provide return instructions and the return address.
3. Ship the item(s) back to us using Red Star Express or another reliable courier. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:
Once we receive and inspect your return, we will process your refund within 3-5 business days. Refunds are issued to your original payment method.

Exchanges:
If you need a different size, please indicate this when contacting us. Exchanges are subject to product availability.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no extra cost.

Questions?
Contact us at queensempire530@gmail.com or +2348066418647. We're here to help!